Your privacy is important
to us. To better protect your privacy we provide this notice explaining
our online information practices and the choices you can make about
the way your information is collected and used.
The Way We Use Information
We use the information you
provide about yourself when placing an order only to complete that order.
We do not share this information with outside parties except to the
extent necessary to complete that order.
We use return email addresses to answer the email we receive, and notify customers of new products and periodic special offers. Such addresses are not shared with outside parties. In all cases, Arizona Rub will provide a means by which any recipient of these email notifications can opt-out of receiving any future emails.
We may use non-identifying and aggregate information to better design our website. We never use or share personally identifiable information provided to us online in ways unrelated to the ones described above.
Our
Commitment to Data Security
To safeguard your personal
information we have put in place appropriate procedures to safeguard
and secure the information we collect online. We do not retain any credit
card information.
How
to Contact Us
Should you have
other questions or concerns about these privacy policies, please call
us at 1-800-489-1925 or send us an email at support@arizonarub.com.
Privacy
Any material changes to Arizona Rub’s Privacy Policy will be posted
on this website within this Privacy Policy.
Your satisfaction is always our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate a return.
Products may be returned within 30 days for a full refund (excluding shipping). Products must be returned postage prepaid. Return shipments sent with postage due will not be accepted.
Prior to returning a product to us, please contact us via email at returns@arizonarub.com to obtain authorization and return instructions.
Products
Damaged in Shipment
If you receive a
product that has been damaged in shipment, please send an email to customerservice@arizonarub.com explaining the nature of the damage. Make sure you include the name
on the order and the order number so we can arrange replacement. Damaged
products must be reported within five days of receipt. Items reported
after the five day period will not be replaced.
Return
Conditions
Items must be returned in
the original packaging, with all promotional items, if any. For your
protection, items must be returned shipping prepaid and safely wrapped
to prevent shipping damage.
Items that have been opened or used by the customer cannot be returned. We also cannot accept returns on orders where a promotional item has not been returned with the order. These ‘extras’ must be included with your return to qualify for a full refund.
When repacking an item for return, please be sure to include all free and promotional items, if any, that came with your order. Generally, you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be subtracted from original price you paid for the order, thus reducing the amount of the refund, if such is issued.
Shipping
Refunds
Shipping charges on returns are not refundable.
